Shipping Policy
How are shipping rates calculated?
We offer shipping at the following rates:
United States: Free shipping on orders of $50 or more
Under $50：$10 flat rate shipping for orders
When will my order ship?
Our products usually ship within 2-5 BUSINESS days (business days do NOT include weekends or holidays).Once your order has shipped, you will receive a shipping confirmation via email with a tracking number.
Delivery and Returns Delays.
We do our very best to process and ship your order as quickly as possible, however once your order is transferred to USPS, it may encounter delays during its journey to you. For international orders, shipping may take up to 25 business days（United States usually 15-20 days ）.If your order is traveling beyond these time frames, please email our Customer Care team with your order number and tracking information so that we may assist you further!
My international tracking is not updating.
We're so sorry for the delay with your package! Although tracking does not indicate this, we can assure you that your package is still in transit to you. Please note that international orders typically take 15 to 25 full business days to be delivered. Business days do not include weekends, or holidays. If you have waited the full 21 business days and still have not received your order, please contact our Customer Care team with your order number!
My package says delivered, but I didn’t receive it.
Sometimes USPS tracking information can be incorrect, and packages are marked as delivered before they actually arrive – oops! Your package will most likely be delivered within a few days, but it’s great to check with your neighbors and/or post office for more information in the meantime!
